We do

Performance Excellence

We do

Business Process Improvement

We do

Project / Program / Portfolio Management

We do

Lean & Six Sigma

We do

Baldrige Quality Framework


We are Ruggles² LLC.


Our Mission

We’re a NYC-Certified Minority/Woman-owned Business Enterprise (M/WBE) engaged to help you overcome your performance *struggles*!™

Our Vision

To become recognized as more than just a boutique management consulting firm focused on performance improvement but as a trusted strategic partner and solution provider.

Our Core Values

To demonstrate Transparency, Respect, Understanding, Stability, Transformation, Excellence, and Dedication (T.R.U.S.T.E.D.) in all that we do.

Our Reputation

Our clients and colleagues see us as trusted Solution Providers and Strategic Partners that they can count on! We are members of: the Fair Lawn Chamber of Commerce as well as the Project Management Institute (PMI), American Society for Quality (ASQ), and the International Association of Innovation Professionals (IAOIP); we support America's Small Business Development Centers (ASBDC) in New Jersey (NJSBDC) and the Baldrige National Quality Framework through the Mid-Atlantic Alliance for Performance Excellence (MAAPE); NAICS Codes we support are: 541611, 541614, 561110, and 611430.

Clients & Industries Serviced

We are focused on servicing our clients throughout the Metro-NYC area as well as Fortune 500 clients throughout the U.S.A. and in 21 countries on 4 continents. We have serviced clients in the Government, Healthcare, Biopharma, Biotech, Medical Devices, Hospitals, Education, Banking, Insurance, Tissue & Paper Products, Telecommunications, Services, Non-Profits, and other process- and transaction-driven Industries in the following Application Areas: Information Technology, Software Development, Global Shared Services, Identity & Access Management, Manufacturing, Quality, R&D, New Product Development, Marketing, Sales, Data Management, Workforce Enhancement, Small Business Development, Organizational Transformation, Continual and Continuous Improvement, and Turnaround Management. For more details, please request our "General Introduction" slidedeck.

Our Value Proposition

We can help you increase your proceeds (non-profit/public sector) or your profits (private sector) by showing your staff how to produce better, faster, and less costly results by working smarter, not just harder, and by maximizing customer value as you remove one or more of the 8 deadly wastes: Transportation, Inventory, Motion, Waiting, Overprocessing, Overproduction, Defects, and Skills. (T.I.M.W.O.O.D.S.)

Fair Lawn Chamber Logo client
Baldrige Performance Excellence Program Logo

Our Approach


The three basic steps to improve the performance of your organization are:
process

Listen to the voice of the customer

Define the requirements for the Process, Product, Project, etc.

Gather performance data

Identify the value and wastes in its current-state performance.

Make recommendations for improvement

Identify its future-state target performance.

Our Team


Violeta Ruggles

Violeta Ruggles

Chief Executive Officer
William Ruggles

William Ruggles

Chief Operating Officer
Viviana Mastrobuoni

Viviana Mastrobuoni

Associate for Performance Improvement
Julia Bell

Julia Bell

Senior Associate for Performance Improvement
Will Ruggles

Will Ruggles

Associate for Performance Improvement
Rick Ruggles

Rick Ruggles

Associate for Performance Improvement

Services


We help our clients overcome their performance stRUGGLES through the following six services

 

Consulting
Training
Mentoring

 

Facilitating
Auditing
Coaching

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